If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. If you need to exchange it for the same item, send us an email at for approval. We only replace items if they are defective or damaged. Only regular priced items may receive store credit, unfortunately sale items cannot be exchanged or returned for store credit. If you’ve done all of this and you still have not received your store credit yet, please contact us at (412) 783-4432. There is often some processing time before your store credit is posted to your account. Then contact us directly at it may take 5-10 business days before your store credit is officially posted. If you haven’t received your store credit yet, first check your customer account. Customers are responsible for ALL shipping costs incurred during this process. If the product(s) are rejected, they will be returned to you. If you are approved, then your store credit will be processed, and automatically applied to your customer account, within 5-10 business days. We will also notify you of the approval or rejection of your store credit. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. The tamper-proof supplements must be in unused, new condition, otherwise the exchange/ store credit will be denied. This excludes our tamper-proof supplements, which have a 2 day return policy for EXCHANGE/ STORE CREDIT ONLY. Our products are all food grade so they are NOT eligible for returns/exchanges as we can not resell them once they leave our store. Unfortunately we can’t offer you a refund or exchange on ANY of our herbs, essential oils, custom formulated herbal supplementations, salves, tonics or tinctures.
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